p998 Privacy Policy

1 Who We Are

p998 operates the online casino and sports betting platform accessible at p998.bio (the "Platform"). For the purposes of this Privacy Policy, p998 acts as the data controller in respect of personal data collected from registered players and visitors to the Platform.

This Privacy Policy applies to all personal data collected by p998 through the Platform, including data collected during account registration, identity verification, deposit and withdrawal processing, gameplay, customer support interactions, and marketing communications.

By registering a p998 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you should not register for or use the p998 platform.

2 Personal Data We Collect

2.1 Registration Data

When you create a p998 account, we collect the following information:

• Full name as it appears on your CNIC (Computerized National Identity Card)
• Date of birth (to verify the 18+ age requirement)
• Pakistani mobile number (used for account authentication, OTP verification, and communications)
• Username and encrypted password
• Residential city or area (e.g. Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad)

2.2 Identity Verification (KYC) Data

As part of p998's Know Your Customer (KYC) obligations, we may collect:

• Copies of your CNIC (front and back)
• Proof of address documentation
• Proof of ownership of payment methods (e.g. screenshots from JazzCash or Easypaisa confirming your registered name)
• Selfie or liveness verification images where required

2.3 Financial Data

p998 collects data necessary to process PKR deposits and withdrawals, including:

• JazzCash or Easypaisa account number
• Bank account details for HBL, UBL, Meezan Bank, Bank Alfalah, or other supported Pakistani banks
• Crypto wallet addresses for USDT TRC20 transactions
• Transaction history, deposit amounts, and withdrawal requests

p998 does not store full payment card numbers. Payment data is processed through encrypted, PCI-compliant payment channels.

2.4 Gaming Activity Data

We collect records of your activity on the p998 platform, including betting history, casino game sessions, slot spins, crash game rounds, balance movements, bonuses received and wagered, and responsible gaming settings you have applied to your account.

2.5 Technical & Device Data

When you access p998, we automatically collect certain technical data including your IP address, device type and model, operating system version, browser type, session timestamps, and pages visited on the Platform. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

2.6 Customer Support Data

When you contact p998 support through live chat or email, we retain records of those communications, including your name, account details, and the content of support exchanges. This data is used to resolve your query and to improve support quality on the p998 platform.

3 How We Collect Your Data

p998 collects personal data through the following means:

• Directly from you — when you register a p998 account, complete KYC verification, make deposits or withdrawals, contact support, or update your account settings.
• Automatically — through cookies, server logs, and analytics tools when you visit and interact with the p998 platform.
• From third parties — from payment processors (such as JazzCash and Easypaisa) confirming transaction details, and from fraud prevention and identity verification service providers where p998 uses such services to validate your identity.

4 How We Use Your Personal Data

p998 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your p998 account, including processing login authentication via mobile OTP.
• Payment processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, bank transfers, and other supported methods.
• Identity and age verification: Confirming that you are 18 years of age or older and that your account details are accurate, as required under p998's responsible gaming and KYC obligations.
• Platform operation: Delivering the games, betting markets, live casino, and other features of the p998 platform to your device.
• Fraud and security: Monitoring for suspicious activity, detecting duplicate accounts, preventing money laundering, and protecting the integrity of the p998 platform and its player community.
• Responsible gaming compliance: Monitoring player activity to identify potential signs of problem gambling and enforcing responsible gaming tools including deposit limits, session limits, and self-exclusion.
• Customer support: Responding to queries, resolving disputes, and improving the p998 support experience.
• Marketing communications: Sending promotional offers, match alerts, and platform updates, subject to your communication preferences. You may opt out at any time.
• Legal compliance: Complying with applicable laws, regulations, and lawful requests from regulatory or law enforcement authorities.

5 Legal Basis for Processing

p998 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our agreement with you as a registered p998 player, including account management, payment processing, and platform delivery.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring — where our legitimate interests do not override your rights.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC, anti-money laundering obligations, and age verification.
• Consent: Processing for marketing communications, where you have provided explicit consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Third Parties

p998 does not sell your personal data to third parties. We may share your data with the following categories of third-party service providers, strictly for the purposes described in this Privacy Policy:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers — to process your PKR transactions.
• KYC and identity verification providers: Third-party services used to verify your CNIC, age, and identity documentation.
• Fraud prevention services: Providers that help p998 detect and prevent fraudulent activity, money laundering, and account abuse.
• IT and platform infrastructure providers: Cloud hosting, database, and security service providers that support the technical operation of p998.
• Customer support tools: Live chat and support platform providers through which p998 delivers player support services.
• Legal and regulatory authorities: Where p998 is required by law or a valid legal order to disclose personal data to law enforcement, regulatory, or judicial authorities.

All third-party service providers used by p998 are contractually required to handle your personal data in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared.

7 Data Retention

p998 retains your personal data for as long as your account is active and for a reasonable period after account closure, as required by our legal and regulatory obligations. Specifically:

• Account and registration data is retained for a minimum of five (5) years after account closure for compliance and audit purposes.
• Financial transaction records (deposits, withdrawals, bet history) are retained for a minimum of seven (7) years in line with standard financial record-keeping requirements.
• KYC documentation is retained for the period required by applicable anti-money laundering regulations.
• Customer support communications are retained for up to three (3) years after the relevant support interaction.
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter.

When personal data is no longer required, it is securely deleted or anonymised in accordance with p998's internal data management procedures.

8 Data Security

p998 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the p998 platform
• Encrypted storage of passwords — p998 does not store passwords in plaintext
• SMS OTP two-factor authentication for account login and withdrawal authorisation
• Regular security assessments and penetration testing of the p998 platform infrastructure
• Restricted internal access to personal data on a need-to-know basis
• Separation of player funds from p998 operational accounts

While p998 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own device and p998 account credentials.

9 Cookies & Tracking Technologies

p998 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that allow p998 to recognise your browser, maintain your login session, and understand how the Platform is used.

9.1 Types of Cookies Used

• Strictly necessary cookies: Required for the Platform to function — including session management and authentication. These cannot be disabled.
• Performance and analytics cookies: Used to understand how players navigate the p998 platform, identify popular features, and improve the user experience.
• Functionality cookies: Allow p998 to remember your preferences, such as language settings and display preferences.
• Security cookies: Used to detect and prevent fraudulent login attempts and suspicious account activity.

You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the p998 platform.

10 Your Rights Regarding Personal Data

As a p998 player, you have the following rights in respect of your personal data, subject to applicable law:

• Right of access: You may request a copy of the personal data p998 holds about you.
• Right to rectification: You may request correction of inaccurate personal data in your p998 account.
• Right to erasure: You may request deletion of your personal data, subject to p998's legal retention obligations.
• Right to restrict processing: You may request that p998 limits the processing of your data in certain circumstances.
• Right to data portability: You may request a copy of certain personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent (e.g. marketing), you may withdraw consent at any time by contacting p998 support or updating your account communication preferences.
• Right to object: You may object to processing based on p998's legitimate interests, including profiling for responsible gaming monitoring.

To exercise any of these rights, please contact p998 support through live chat or at the support email address listed in Section 14. p998 will respond to all legitimate data requests within a reasonable timeframe and in any event within 30 days of receipt.

11 Children's Privacy

The p998 platform is strictly intended for adults aged 18 and over. p998 does not knowingly collect personal data from individuals under the age of 18. If p998 becomes aware that a person under 18 has registered an account or provided personal data, that account will be immediately suspended, the data will be deleted, and the matter may be referred to relevant authorities.

If you believe a minor has registered a p998 account, please notify p998 support immediately. p998 takes its obligations in respect of minors' protection very seriously and will act promptly on all such reports.

12 Marketing Communications

With your consent, p998 may send you promotional communications about platform offers, cricket betting markets, PSL fixtures, casino promotions, and new game releases. These communications may be sent via SMS to your registered Pakistani mobile number.

You may opt out of marketing communications at any time by:

• Updating your communication preferences within your p998 account settings
• Contacting p998 support via live chat and requesting removal from marketing lists
• Following the unsubscribe instructions included in any marketing SMS

Opting out of marketing communications will not affect operational messages related to your p998 account, such as deposit confirmations, withdrawal processing notifications, and security alerts.

13 Changes to This Privacy Policy

p998 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via SMS to the mobile number associated with their account, or through a prominent notice on the p998 platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

Continued use of the p998 platform following notification of changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the updated Privacy Policy, you should cease using the platform and contact support to close your account.

14 Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal data by p998, please contact us through the following channels:

• Live Chat: Available 24/7 on the p998 platform (login required). Fastest response time.
• Support Email: [email protected]
• Response Time: Live chat responses typically within minutes; email responses within 24 hours.
• Language: English and Urdu support available on request.

For formal data access or erasure requests, please contact us via email with your registered mobile number and the specific request. We will verify your identity before processing any data request.